Wellness Library : Engaging Workers in Corporate Wellness Programs
Sunday, July 12th, 2009After cost, poor employee program engagement and inadequate talks and backing are listed as the greatest challenges for companies administering any health benefi t program.22
By law, employers are required to explain any benefits or explicit conditions of employment to all workers – this is called “due process,” and it usually takes the form of a packet of information that new workers are asked to review and sign during orientation or, in the case of existing workers, a brief communication during open enrollment periods.
Businesses that only engage in the minimally needed due process communication of a Company Health Promotion Program, however, do a disservice to the plan and the corporation.
Opinions about Medical Care in businesses represent one of the largest divides between management and staff members. In discussing the need for savings, most businesses (70 percent) believe their employer effectively communicates about increasing Medical Care costs, while only 34 percent of staff members feel increasing Medical Care costs effect their business’ ability to succeed.23 When it comes to behaviors, 74 percent of businesses believe their staff members should be held largely accountable for improving, managing and maintaining health, yet only 4 percent of businesses think that staff members take part in these activities.
Under the proposed rules, the four specifications to be a bona fide Company Health Promotion Program are:
- The total reward that may be given to an individual is limited. The departments invited comments on the appropriate level of the reward, suggesting that a limit of 10 percent to 20 percent of the total cost of employee-only coverage may be appropriate.
- The program must be reasonably designed to promote great health or prevent disease for individuals in the program.
- The reward must be available to all similarly situated individuals. More specifically, the program must allow any individual for whom it is unreasonably diffi cult due to a healthcare condition to meet the Company Health Promotion Program standard (or for whom it is medically inadvisable to attempt to meet the Company Health Promotion Program standard) an opportunity to satisfy a reasonable alternative standard.
- All plan materials describing the terms of the program must disclose the availability of a reasonable alternative standard.
Source: U.S. Department of Labor Employee Benefits Security Administration
As Northwestern Memorial’s Kathryn Krivy says, “The most fundamental failure in any Worksite Health Promotion Program is not communicating. You need to tell people what you’re doing and why you’re doing it. You have to get employees engaged and teach them of what’s going on.”
A properly implemented Company Health Promotion Program is designed to save a corporation more money with improved participation. Nonetheless, a corporation must match its focus on program design with an equally strategic investment in efforts to take part workers in the initiatives.
Lay out your case – Despite widespread recognition of increasing Health Care costs, employees remain skeptical that the problem affects company operations. In fact, only 53% of employees even believe what their company communicates about the subject.24 Employers need to be more candid and forthcoming about the amount they spend on Health Care and how that relates to larger budgetary constraints and potential investments.
Says Motorola’s Saenz: “We share with staff members that we have been able to maintain Motorola’s Health Care spend trend below national average over the past several years due to their participation in our various Corporate Wellness Programs. This transparency is necessary to keep reminding people the reasons for our behaviors.”
An effective strategy is to focus on the cost savings and central health benefi ts to the employee and not the organization. By personalizing the information in this way, it produces a win-win scenario instead of presenting the program as a sacrifi ce on the part of the employee. Information must be presented through multiple channels, constructed in a way that makes sense to all levels of staff members, and offered to staff members, dependents and retirees.
Make it your own – Every Corporate Health Promotion Program will be different, and should reflect the culture of a organization. While program areas will be determined by analyzing employee health risks, the actual offerings should be shaped by the nature of the organization. Younger, more active employee communities may be attracted by different programs than an older or technicaloriented employee. Additionally, a global organization with mobile employees will have different needs than a organization with one central location.
As noted earlier regarding PepsiCo’s HealthRoads, one strategy is for companies to brand their Employee Health Promotion Programs. Union Pacifi c Railroad (HealthTracks), General Motors (LifeSteps) and Caterpillar (Healthy Balance) all adopted this approach to help create recognition and a larger meaning around their efforts. Having a branded initiative helps workers and other stakeholders see the larger goals and objectives of the Employee Health Promotion Program, rather than focusing on isolated offerings.
Say it loud, say it proud – As a potential cost-saving plan, Worksite Wellness Programs should be given the same executive substructure and internal commitment as any comparable corporation effort. Organizations should not approach wellness as simply a preventive, financially-motivated program, but rather as an opportunity for the corporation to distinguish itself and become more competitive.
Jeffrey Treem, analyst, Edelman Change and Employee Program Engagement Group, says that effective communication about Worksite Health Promotion Programs should be integrated into existing employer communication channels and vehicles. “This includes executive communication to external stakeholders,” he notes, “because this sends a powerful message back to workers about the significance of the programs. Worksite Health Promotion Programs should not be treated as merely an additional employee perk, but rather a progressive and strategic effort to cut costs and create a healthier work environment.” Talk among yourselves – The most powerful champions of any Worksite Health Promotion Program will be the participants.
Corporations ought to discover ways to facilitate discussions about the program among staff members. This could take the form of support groups, interactive media and the sharing of success stories.
Nevertheless, since Worksite Wellness Programs touch on potentially private health issues, it is significant communication remains positive and inclusive, while not pressuring workers. Discussion of wellness issues ought to be voluntary, though employers may consider providing incentives and rewards for those willing to contribute. Motivation and information from peers is likely to carry more credibility and significance than messages from management.
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